Refund and Returns Policy
Effective Date: September 12, 2025
At Travel To, we strive to ensure that every experience with us is memorable and enjoyable. If you are not fully satisfied with your booking or the service you received, we offer a Refund and Returns Policy to assist you. Please read the following carefully to understand your rights and our procedures regarding refunds and returns.
1. Eligibility for Refunds and Returns
Refunds and returns are available for travel services under certain conditions. Please note that due to the nature of our services, refunds and returns are only applicable as outlined below:
Tour Cancellations:
You can request a full refund if Travel To cancels the tour for any reason, including, but not limited to, unforeseen circumstances such as travel restrictions, safety concerns, or any other factors beyond our control. In this case, you will receive a full refund to your original payment method.Customer-Cancelled Tours:
If you wish to cancel your tour, you must notify us at least 7 days before the tour departure date. Cancellations made less than 7 days before departure are subject to cancellation fees, which are calculated based on the proximity of the tour departure and the costs incurred by Travel To.Refund Eligibility:
To be eligible for a refund, you must notify us within 48 hours of the scheduled tour or service date. Refunds are processed only if the service was not provided as per the booking, or there were significant issues during the tour that were not rectified during the service.
2. Non-Refundable Items
The following are non-refundable:
Non-refundable deposits: If you have paid a deposit for a custom or specialized tour package, this deposit is non-refundable unless specified otherwise.
Discounted or Promotional Offers: If the booking was made using a discount code or promotion, certain conditions may apply. No refunds will be provided for such discounted services, except as required by law.
Customized Tour Packages: Custom-made or personalized tours are non-refundable after confirmation of the booking, unless Travel To is unable to provide the service.
3. Return Process
If you are not satisfied with any aspect of the service provided, or if you receive a damaged service (e.g., wrong travel package, incorrect dates, etc.), please follow these steps to initiate a return:
Contact Us:
Reach out to our customer support team at [email protected] within 48 hours of the issue arising. Please provide the booking number, details of the issue, and any relevant documentation (e.g., receipts, photos, screenshots, etc.).Review & Confirmation:
Our team will review your case and confirm whether a refund or exchange is possible based on the circumstances. You will be informed within 2-3 business days.Return or Exchange Instructions:
If applicable, we will provide instructions on how to proceed with the return or exchange of any non-physical services (such as cancellations or date changes). For any physical documentation (e.g., travel tickets, brochures), please follow the provided instructions for returning the documents.
4. Refund Process
Once we confirm your refund request, please note the following process:
Refund Method:
All refunds will be credited to your original payment method. The processing time may vary depending on the payment method used (e.g., bank transfer, credit card, PayPal). Please allow 5-10 business days for processing.Partial Refunds:
In some cases, partial refunds may be issued if only certain parts of the tour were not provided or if the cancellation happens within a short time frame before the tour.
5. Delivery of Refund
Refunds are processed as soon as the return is approved and confirmed. Please note that the delivery of refunds may take the following time:
Credit Card: Typically 5-10 business days depending on the card issuer.
Bank Transfers: May take 7-10 business days depending on your bank.
E-wallet (e.g., PayPal, Momo): Typically 3-5 business days for refunds to be reflected in your account.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us:
Safehodler
Street: 89 Boar Lane
City: Sellafield
Phone number: 070 5716 1716
Zip code: CA20 7BL
Country calling code: +44
Country: United Kingdom
🌐 Website: https://cryptostep.click